They received a message from the BVA (Federal Office of Administration) stating that their application is not yet in the system and has not been forwarded by the embassy/consulate. The user has provided requested documents (passport copy, residence permit, university documents, housing proof, blocked account confirmation, bank statements, health insurance). The system should advise the user to: 1. Contact the embassy/consulate directly for an update, noting specific contact hours if known (e.g., Wednesday 10:00-12:00 Moscow time). 2. Understand that a delay in processing is possible and the lack of system entry doesn't necessarily mean the application is permanently stalled, but persistent follow-up is needed. 3. Check if emails are being responded to and confirm the correct phone number. 4. Be aware that the documents requested might have been a prerequisite for the ABH to formally process the application.
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