Support for Verification Errors: how it works in China — first-hand
Short answer
If passport NFC verification fails, hold the device to the chip for over ten seconds or adjust the placement angle. For persistent issues, contact in-app customer support for manual processing or type 'talk with a human' to bypass automated loops.
From real experience
If Alipay identity verification via passport NFC fails, users should: 1. Hold the device to the passport chip for 10+ seconds after the initial ping.
2. Contact live support by typing 'talk with a human' if the bot loop persists. 3. Ensure the NFC feature is active and device placement is correct. If the account is flagged, creating a new one is often more efficient than an indefinite verification wait.
✓ 2 reports from chats
For binding international cards (UnionPay/RSCHB) to WeChat/Alipay, full identity verification is required.
If NFC scanning fails, adjust the angle of the phone over the passport chip. Avoid third-party QR code scanning services. Use official banking apps or built-in 'Tour Card' options provided by UnionPay. If blocked, contact the official in-app support rather than seeking Telegram 'helpers'.
✓ 1 report from chats
If Alipay verification via passport photo is failing or stalling, contact customer support within the app.
They can process the verification manually. Ensure the passport data matches the registration exactly. If the system prompts for a Chinese bank card instead of a passport, you may be in the wrong menu or have triggered an account restriction.