Common causes include system glitches, recent address changes not updated, or incorrect personal data. To resolve this, you typically need to contact an authorized service point such as Correios (Post Office), Banco do Brasil, or Caixa Econômica Federal. If abroad, contact the nearest Brazilian consulate or embassy. Sometimes, minor adjustments to the date of birth input (e.g., off by one day) might temporarily resolve display issues, but a formal correction at a service point is usually required for a permanent fix.
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