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To deactivate a Free Mobile SIM card when access to the account is lost due to an incorrect email address, attempt to use the mobile app. Log in using the phone number, as this method may provide access to subscription management and cancellation options. If app access is insufficient, the 'identifiant abonné' (subscriber ID), usually found on the initial purchase receipt, may be required for account recovery or cancellation via the website or customer support.

VFS Global website frequently experiences systemic issues with OTP SMS delivery during account registration. Verification codes fail to arrive on both Russian and international/French numbers, often resulting in temporary 2-hour IP bans for users who attempt multiple retries. Suggest users wait several hours or try during off-peak hours instead of repeatedly requesting codes.

Free Mobile customers in France may experience SIM card blocking, particularly after active roaming usage. Even after paying the bill, a SIM card (including e-SIM) can be blocked, sometimes immediately after the next month's payment. Contacting Free Mobile support can be challenging due to high call volumes and limited online chat availability. Some users suggest workarounds like switching to a lower-tier plan (e.g., 35GB) and then back to a higher one (like Free Max) to potentially resolve issues or avoid charges, though this may incur additional fees. The terms of service may allow Free Mobile to impose restrictions for 'abuse' of roaming, even if the user believes they haven't violated any rules. Understanding the specific plan's limitations and potential charges for international roaming is crucial.

Free Mobile eSim roaming in Russia is unreliable due to strict terms of service and network compatibility issues. Users report inability to maintain a stable 4G/LTE connection, often defaulting to 3G or losing signal entirely when manually switching operators (e.g., MTS, Beeline). Free Mobile policy strictly requires initial activation within France; long-term usage outside of France may lead to service termination for breaching the 'fair usage' contract clauses.

Free Mobile's eSIM registration requires a French IBAN. Users bypass this restriction by using an online French IBAN generator to complete the registration form, while paying for the actual service using standard international debit/credit cards.