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Infrastructure and Hotel Chain Updates in Cuba: what actually matters to know

Short answer
Cuba has significantly reduced national bus and train services while suspending the Viajando booking system. Major hotel operators, including Melia and Blue Diamond, are withdrawing from the country, leading to widespread booking cancellations and transitions to state management.

From real experience

As of June 17, 2026, Cuba is implementing new transportation restrictions.
National bus routes will be reduced to three times a week, and train services to once every 16 days. The APK Viajando ticket booking system will be suspended, and ticket sales through agencies will be prohibited. Despite these changes, some reports indicate that tourist conditions remain manageable, with some amenities like piña colada still available. There are concerns about potential withdrawal of major hotel operators like GAESA due to new sanctions, potentially affecting popular brands like Melia and Iberostar. Travelers should monitor the evolving situation regarding transportation and hotel availability.
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Booking Cuban hotels, especially those formerly part of chains like Melia, has become problematic due to widespread cancellations and hotel closures.
The official Melia Cuba website is no longer operational, creating uncertainty for reservations. Travelers are exploring alternative booking platforms such as Ozon Travel, but concerns exist regarding the accuracy of hotel descriptions and the reliability of these services. Holders of existing Melia bookings may face scrutiny at transit points like Panama. Attempts to contact Melia's customer support have been largely unsuccessful. Travelers are advised to monitor the situation during this transition period, expecting continued disruption and potential issues with confirmations.
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Users booking hotels in Cuba, specifically Melia Hotels, have reported success in booking rooms directly through the Melia website without requiring immediate payment.
This appears to be a workaround due to current limitations or a grace period before full implementation of payment restrictions. Travelers should be aware that even with a confirmed booking, amenities like air conditioning might not be consistently available, especially during the hottest periods, due to ongoing infrastructure and fuel-related issues on the island.
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Blue Diamond Resorts has officially ceased operations in Cuba, transferring management of its hotel brands (Royalton, Memories, Starfish, Mystique, Resonance) to the state-owned military conglomerate Gaviota.
This move follows rising international sanctions and infrastructure collapse. Travelers should expect potential service disruptions and quality fluctuations at these properties as management transitions to state control.
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Melia Hotels International subsidiary 'Ilha Bela Gestao e Turismo, Ltd' officially ceases management and marketing services for all properties in Cuba starting July 24, 2026. Official statements confirm this strategic withdrawal, which directly impacts booking availability via the Melia mobile app and official web portals.
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When booking hotels in Cuba from Canada, consider booking directly through the hotel's website or contacting them.
Some hotels still accept Canadian credit cards for direct bookings or on-site payments. Varadero beaches are primarily sandy, not known for coral reefs.
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