caseChina Eastern Airlines may offer compensation for significant flight delays, even on flights with technical stops (e.g., Xi'an to Sydney via Nanjing).
In a reported case, a delay from 7 PM to 1 AM resulted in a 160 AUD compensation. Passengers experiencing long delays may be granted free lounge access upon request. Compensation can be complex if a passenger is not in the airline's loyalty system, sometimes requiring assistance from other passengers or representatives to process the payout (e.g., transferred to a third-party account and then converted).
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ruleIf a flight is cancelled by the airline, the passenger is entitled to involuntary rerouting at no extra cost, regardless of fare difference.
Key regulations to cite in communication: IATA Resolution 735d and the carrier's General Conditions of Carriage (specifically the article on Involuntary Rerouting/Changes). Be persistent, cite these rules clearly, and avoid paying any 'price difference' fees for forced changes.
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