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Paying for Free Mobile Services: how it works in France — first-hand

Short answer
Free Mobile services primarily require a French bank account for automatic monthly direct debits, as manual top-ups are generally not supported. International use may lead to contract termination if payment methods fail or if terms of service are breached, and reactivation is often impossible.

From real experience

Struggling to pay for Free Mobile services with foreign bank cards is a common issue.
While some users have reported success using specific cards (e.g., Rwandan cards have been mentioned), there's no universal solution. Trying different cards, using a French bank account, or seeking assistance directly from Free Mobile customer service are potential options. E-SIMs might also present more difficulties than physical SIM cards for international payments.
✓ 2 reports from chats
Users in Russia may face issues paying for Free Mobile services using foreign cards like Bybit.
Explore alternative payment methods or contact Free Mobile support for solutions. Be aware that Free Mobile might throttle speeds in the second month of use, especially on unlimited plans, if significant data is consumed while roaming. Consider switching to a lower-data plan if this occurs.
✓ 1 report from chats
Free Mobile Max plan operates on automated monthly direct debit from a French bank account.
Manual top-ups are generally not supported. If connectivity in Russia drops after 30 days, it is likely due to a failed automatic payment or excessive data usage triggers. Support is accessible via 'Assistance' -> 'Assistance en ligne' in the app, primarily via audio/video rather than chat.
✓ 1 report from chats
Using a Free Mobile SIM card outside of France, particularly in Russia, can be possible, but payment can be an issue if you lack a French IBAN due to automatic billing (prélèvement automatique).
Some users report that older SIM card numbers may eventually cease functioning, requiring new ones. The Free Max plan is specifically a French tariff and not intended for exclusive use in Russia.
✓ 1 report from chats
Free Mobile often terminates eSim contracts (status: 'Cette ligne est résiliée') if terms of service are breached, frequently triggered by non-EU payment methods or suspected account misuse.
If payment fails or cards are rejected, try alternative banking providers, but be aware that reactivation of a terminated line is usually impossible.
✓ 1 report from chats
Free Mobile users in France should be aware that calls and SMS may incur additional charges beyond the monthly tariff.
Charges for calls and SMS can accumulate and contribute significantly to the total bill, especially if these services are not included in the plan.
✓ 1 report from chats

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