Booking and Paying for Hotels in Cuba: how it works in Cuba — first-hand
Short answer
Cuba faces widespread shortages and inconsistent electronic payment acceptance, making reliable reliance on cards difficult. For hotel bookings, secure reservations directly through the property website using a VPN, confirm payment policies via email, and prepare to pay in USD cash upon arrival.
From real experience
The Cuban economy faces significant challenges, leading to shortages and difficulties in daily life.
State-run stores often require card payments, and even alternative cards like 'Mir' may have inconsistent acceptance. Frequent power outages disrupt electronic transactions. Many hotels do not accept cash. Obtaining local payment cards can be problematic due to personnel shortages. The availability of goods in state-run and tourist-oriented shops is limited, with high prices and often basic items. Private initiatives exist, but prices remain high. Currency exchange rates can be unfavorable. The situation is further complicated by external factors, including sanctions and import restrictions.
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To successfully book Melia hotels in Cuba with a 'cash on arrival' payment option, use the Melia website or mobile application.
It is recommended to connect via a VPN set to a non-US country. Initial reservation does not require credit card details, and confirmation is sent via email. Payment upon arrival can be made in USD cash, which is often considered more advantageous. Be aware that the booking system might still request card information as a guarantee against last-minute cancellations (e.g., within one week of arrival).
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When checking payment methods for hotels in Cuba (especially international chains like Melia), do not rely on hearsay regarding currency acceptance.
Contact the property directly via email to receive official written confirmation. Hotels typically accept multiple currencies (EUR, USD, CUP), but conversion rates and acceptance policies are subject to individual hotel management rather than brand-wide rules. Always check official booking documents for currency-specific terms.
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While some anecdotal evidence suggests the Russian Mir payment system might be accepted at Melia hotels in Cuba, its widespread viability is questionable due to limited direct flights from Russia.
Travelers should verify payment options directly with their accommodation.