Mobile Services and Internet in Brazil: real experience from chats

Major providers like Vivo, Claro, and TIM offer prepaid (pre-pago) and postpaid (pos-pago/control) plans. Prepaid options generally require less documentation (sometimes just a passport) and can be topped up as needed. Postpaid plans may require a CPF number and a deposit, offering monthly bundles of data and calls. Roaming services on international SIM cards can be expensive, making a local SIM card more cost-effective for extended stays or heavy usage.

However, options exist: some providers like Vivo offer tourist plans for around 50 BRL, providing substantial data (e.g., 25-30 GB). e-SIMs are also available but can be more expensive (around 150 BRL for 20 GB). It's advisable to research specific provider options and requirements beforehand.

Tim is used by one individual, though coverage issues are acknowledged. Claro is suggested as a provider with good and affordable plans. Vivo's 'Easy' plan allows for data top-ups as needed, with 2GB costing 16 BRL per month, which is sufficient for users who primarily rely on Wi-Fi.

Discrepancies between advertised data allowances and actual available data in the app have been reported. Be wary of in-office sales tactics pushing higher-priced plans. Compare offers like 'Vivo Pos Pago' which might provide more data for a lower cost. Always verify plan details and data allowances through the official app or by contacting customer support directly.

It is recommended to use electronic SIM cards (eSIMs) for data in 180 countries, offering potentially better rates than standard roaming. Kaspersky provides such services with easy setup, 24/7 online support, and payment options for Russian cards. A promo code TRAVELASK3 offers a 20% discount on the first purchase (excluding the unlimited plan). Connection is quick and can be done before departure or upon arrival.

If a phone number is displayed that the user did not explicitly register, it could be linked to previous attempts to obtain a SIM card or other service activations. It is advisable to contact Claro customer service directly to clarify any discrepancies or remove unauthorized information.

Be aware that cheaper hardware options often come with annual service contracts that do not allow for plan suspension. Always verify the service agreement for 'fidelidade' (loyalty/commitment period) before purchase.

The SIM card might not connect to partner operators, preventing the delivery of essential messages. Users seek advice on Brazilian operators offering reliable international SMS roaming tariffs.

Travelers without a CPF can either obtain one remotely before the trip or visit large shopping malls (e.g., RioSul) where store employees may assist in activation. eSIM is suggested as a more convenient alternative for short-term tourists.

Local customer service representatives jokingly but practically suggest that the easiest way to know your balance has run out is when your mobile internet stops working entirely.

Note that UnionPay may not work in certain areas, such as the domestic departures zone at GRU airport. For local SIM cards, Tim and Vivo are recommended operators, with users reporting similar service quality.

Possibility that the CPF is not recognized immediately after issuance or that different types of CPF exist. Alternative options include purchasing a SIM card at Correios (post office) for 40 reais, or considering an eSIM for short-term use.

The balance will be displayed on the screen.