Exchange Fees and Surcharges in Japan: real experience from chats
Short answer
Avoid automatic exchange kiosks, which often apply hidden fees of 8-10% despite 'no commission' claims. Instead, use reputable dedicated exchange offices like Ninja Exchange in Shinjuku for transparent rates, and always verify the final amount before finalizing any transaction.
From real experience
Currency exchange counters in Japan may apply significant, hidden service fees.
Always verify the final exchange amount before concluding the transaction. Customers can request to reverse a transaction if they believe they were misled, though it is not guaranteed. Ninja Exchange is frequently cited as a reliable option with transparent rates.
✓ 1 report from chats
For currency exchange in Shinjuku, Tokyo, 'Ninja Exchange' is cited as a reliable, honest option with transparent rates and no hidden commission fees.
Always check the official website for real-time rates before visiting. Avoid exchange kiosks that advertise 'No commission' but apply hidden high fees.
✓ 1 report from chats
Currency exchange in Japan: Avoid automatic exchange kiosks due to hidden 8-10% fees.
Opt for dedicated exchange offices in major cities (e.g., Tokyo, Fukuoka). Old bank notes are generally accepted if exchanged at manned windows.
✓ 1 report from chats
The current exchange rate at Ninja in Shinjuku is mentioned as 158.94. Another exchange office has the same rate but charges a high commission, leading to long queues and many people leaving without exchanging currency.