A文 Luky info portal · any country · no fluff
RU AR DE EN ES FR HI IT JA KO PT TH TR ZH

Using Trip.com in any: what actually matters to know

Short answer
Thoroughly review booking conditions after purchase to ensure they remain unchanged, and prefer direct airline bookings to avoid complications with refunds or conversion to platform-specific credits. If using Trip.com, verify transaction currencies for unexpected conversions and consider booking flight-hotel packages to mitigate financial risks during cancellations.

From real experience

Users have reported significant issues with Trip.com bookings, including prolonged ticket issuance (over 3 days), changes to booking conditions (e.g., removal of free cancellation, date changes, seat selection) after purchase, and discrepancies in payment currency (e.g., paid in RUB, listed in CNY).
Advise users to thoroughly review all booking conditions before and after purchase with third-party aggregators and be prepared for potential customer service disputes and long refund processing times.
✓ 1 report from chats
When booking Ryanair flights through Trip.com, you may be redirected to the Ryanair website for confirmation after payment.
If this redirection does not occur, contact Trip.com customer support. Both Trip.com and Ryanair typically send booking confirmation emails. Ensure you have the Ryanair app installed, as electronic boarding passes are now the standard.
✓ 1 report from chats
Trip.com may process payments for domestic Russian flights in non-ruble currencies (e.g., CNY, KZT) even when paid with a ruble-denominated card.
Advise users to check transaction details carefully for unexpected currency conversions if using Trip.com for flights, especially for expense reporting.
✓ 1 report from chats
When booking flights from Russia using platforms like Trip.com, users report better results by setting the region to 'Russia' and currency to 'RUB' on a desktop browser.
Direct bookings via airline websites are highly recommended over aggregators for easier refund processing during flight cancellations.
✓ 1 report from chats
When modifying or canceling bookings on Trip.com, beware of conversion to 'Tripcoins' instead of cash refunds.
In some instances, support agents may state they have 'no technical capability' to refund money back to the original payment card, forcing refunds into proprietary Tripcoins. Even canceling subsequent bookings (like hotels) paid with Tripcoins will only return the funds to the platform balance, effectively locking up the capital inside the Trip.com ecosystem.
✓ 1 report from chats
Trip.com offers a policy where if both flight and hotel are booked through their platform as a package, they will refund non-refundable hotel bookings in the event of a flight cancellation.
This policy is highly beneficial for travelers seeking to mitigate financial risks associated with unexpected flight disruptions.
✓ 1 report from chats
While Trip.com offers convenience for booking flights, be aware of potential issues if flights are canceled.
In such cases, contacting the airline directly may be necessary, and their response time can vary. Consider booking directly with the airline or through a service with a responsive customer support, like T-Bank, for potential assistance.
✓ 1 report from chats
Trip.com offers a price guarantee policy; if a lower price is found on a competitor's site (like Booking.com), support may reduce the price by an additional percentage.
High-tier members (Diamond status) receive mobile-only exclusive deals and discounts, especially when bundling flights and hotels.
✓ 1 report from chats
Trip.com is a reliable and convenient platform for booking flights and hotels.
It has been reported to successfully process payments using Russian bank cards.
✓ 1 report from chats
Trip.com offers a user-friendly experience for booking flights.
In case of flight changes by the airline, the platform facilitates quick cancellations and refunds, often processed much faster than competitors.
✓ 1 report from chats

Related topics

🛡 Chat Safety and Fraud Prevention 🛂 Document Retrieval (Vital Records) 🛂 Document Apostille and Legalization (CIS) • Translation and Notarization • Consular Legalization for UAE and Qatar • Hotel and Accommodation Bookings

Didn't find your case?

Ask Luky — answers for your case, from recent reports, not generic articles.

And Luky is a live voice translator for real conversations: chat in the lobby with travellers from other countries.

PS: a voice call with that person from another country — also Luky

Open Luky